Privacy Policy

Effective Date: August 9, 2026

JD Cool Works (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide through jdcoolworks.com (“Website”).

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you contact us or book a service, we may collect information such as:

  • Name
  • Mobile/phone number
  • Email address
  • Service address or location
  • Appliance type and service requirements
  • Warranty information, where applicable
  • Any other information you voluntarily provide through our forms, WhatsApp, phone calls, or email

We may also automatically collect basic technical information such as your IP address, browser type, device information, and pages visited on our Website.

2. How We Use Your Information

We may use the information collected to:

  • Process and manage service requests
  • Contact you regarding your booking or enquiry
  • Provide repair and maintenance services
  • Schedule technician visits
  • Respond to questions and customer support requests
  • Improve our services and Website
  • Send service-related communications through phone calls, SMS, WhatsApp, or email
  • Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share necessary information with our technicians, employees, service partners, payment providers, hosting providers, or other trusted third parties when required to provide our services.

We may also disclose information when required by law, legal proceedings, government authorities, or to protect our legal rights and customers.

4. Payment Information

If online payment services are available on our Website, payment transactions may be processed through secure third-party payment providers. We do not intentionally store your complete credit/debit card, banking, or other sensitive payment details on our servers.

Please review the privacy policies of the relevant payment provider before making a transaction.

5. Cookies

Our Website may use cookies and similar technologies to improve website functionality, understand visitor activity, and provide a better browsing experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some Website features.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Third-Party Websites

Our Website may contain links to third-party websites, services, or platforms such as WhatsApp, social media, payment providers, or other external services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

8. Customer Reviews and Feedback

If you voluntarily submit reviews, feedback, comments, or other content, we may use such information to improve our services or display customer feedback on our Website or promotional platforms.

Please avoid sharing sensitive or confidential personal information in publicly visible reviews or comments.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal requirements, and protect our legitimate business interests.

10. Your Rights

Depending on applicable laws, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information, where legally permitted
  • Withdraw consent for certain communications

To make a privacy-related request, please contact us using the details below.

11. Children’s Privacy

Our Website and services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website, or applicable laws. Any updated version will be posted on this page with the revised effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:

JD Cool Works
📞 Phone: 9391742449
🌐 Website: jdcoolworks.com
📍 Address: Padavalarevu, B H Nagar, Gunadala, Vijayawada – 520004

By using our Website, you acknowledge that you have read and understood this Privacy Policy.